Warranty Info
Administrative
Office Hours
Monday through Friday • 7 am - 4 pm
Work Appointments
Monday through Friday • 7 am - 3 pm |
Reporting Warranty Items
The many details of warranty coverage can be confusing.
We hope this list will help make reporting items easier. If you do not
know who to contact, call your warranty representative for assistance.
Eastern PA: 877-856-6267 press 4
State College/Delaware State: 866-907-7834
Appliances
Contact the manufacturer directly with the model
and serial number, settlement date, and description of problem. Refer to
your Trade Contractor call list in the Customer Service section of your
manual for the phone number.
Emergency
During regular business hours (Monday through Friday,
7 a.m. till 4 p.m.) contact the
appropriate Trade Contractor found on your call list in the Customer
Service section of your manual or your warranty representative.
After business hours, weekends or holidays, contact the
appropriate Trade Contractor found on your call list in the Customer
Service section of your manual; or Berks Homes after hours call
service, 1-866-484-7437.
Non-emergency
Submit all non-emergency warranty items on the 2-3 month or 9-11 month service request forms. Use
the links above to fill out your form online or refer to
the form found in the Customer Service section of your manual.
Generally, reported items fall into one of three
categories:
• In-house item
• Trade Contractor item
• Homeowner maintenance item
If an in-house employee or a trade contractor is
required to perform repairs, we issue a warranty work order describing
the situation to be addressed. If the item is home owner maintenance, we
will review the maintenance steps with you and offer whatever
informational assistance we can.
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