A copy of our warranty is available on this site (click here). If you are still unable to
determine whether the issue is covered, contact the Warranty Department @ 1-866-907-7834, a representative will advise you.
A 2-3 month and 9-11 month list have been included in
your Homeowners
Maintenance Manual, both lists are also available online
above.
Your request will be processed and returned to you
with an action code indicating how each item will be handled. Your
Warranty Technician will contact you within a week of you receiving your
coded list to schedule an appointment.
Contact your Warranty Representative and explain what you
are experiencing, your representative may have some questions to ask you
in order to determine how/who will correct your issue. Your
representative may also have some troubleshooting tips or solutions to
offer for common problems.
Flooding, gas leaks, no heat in extremely cold
temperatures and no hot water.
Contact the appropriate Mechanical Trade Contractor
listed in the Customer Service section of your Homeowners
Manual or call Berks Homes after hours number
1-866-484-7437. Your call will be routed to our answering service who
will contact a member of our Team to assist you.
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